Customer Relationship Officer

CSB Bank; Chirakkadavu; On-site; INR 300,000 - 500,000; Full time

Job summary

CSB Bank in Kerala seeks an energetic customer relationship professional to build strong ties with existing and new customers. You will provide exceptional service, resolve inquiries, and drive sales across banking products.

The role requires banking knowledge, excellent communication, and the ability to work in a fast-paced environment while coordinating with internal teams to achieve business goals and improve customer satisfaction.

Qualifications

• Minimum 2 years of experience in banking or finance.
• Strong knowledge of banking products and services (savings accounts, loans, credit cards).
• Excellent communication and interpersonal skills to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and handling multiple responsibilities.
• Strong problem-solving skills with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications.

Responsibilities

• Develop and implement strategies to build relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues promptly.
• Drive sales of banking products, identifying cross-sell and upsell opportunities.
• Support branch operations, ensuring smooth day-to-day activities and maintaining records.
• Collaborate with internal teams to achieve business objectives and enhance customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Banking product knowledge

Communication skills

Customer relationships

Problem solving

Multitasking

MS Office

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.