Customer Relationship Officer

CSB Bank; Chilakaluripet; On-site; INR 550,000 - 900,000; Full time

Job summary

CSB Bank in India invites an experienced Relationship Manager to strengthen ties with existing customers and attract new ones. You will deliver exceptional service, recommend banking products, and collaborate with branch teams to ensure smooth operations.

The role emphasizes cross-selling, problem solving, and creating customer-centric solutions, with a focus on accuracy and efficiency in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in customer relationship management.
• Knowledge of banking products: savings, loans, and credit cards.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office.
• Ability to work in a fast-paced environment.
• Strong problem-solving abilities.

Responsibilities

• Develop and implement strategies to build customer relationships.
• Provide exceptional customer service and resolve inquiries.
• Drive sales of banking products, including cross-sell and upsell.
• Support branch operations and maintain records.
• Collaborate with internal teams to meet business objectives.
• Analyze customer feedback and suggest improvements.

Skills

CRM

Communication

Interpersonal skills

Time management

Problem solving

MS Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.