Customer Relationship Officer

CSB Bank; Devarapalli; On-site; INR 300,000 - 600,000; Full time

Job summary

CSB Bank in India seeks a Customer Relationship Officer to build strong relationships with existing and new customers, promote banking products, and provide excellent service. This role focuses on driving sales while ensuring high-quality customer interactions.

You will support branch operations, collaborate with internal teams, and analyze feedback to improve products and customer satisfaction. The position requires 2+ years in banking, strong communication, and proficiency in MS Office.

Qualifications

• 2+ years in banking or finance, customer-facing role.
• Solid knowledge of savings accounts, loans, and credit cards.
• Excellent communication and rapport-building abilities.
• Strong problem-solving and multitasking skills.
• Proficient with MS Office and related software.

Responsibilities

• Build strong relationships with existing and new customers.
• Provide exceptional customer service and resolve inquiries promptly.
• Drive sales of banking products, cross-sell and upsell services.
• Support branch operations and maintain accurate records.
• Collaborate with internal teams to meet business goals and improve satisfaction.
• Analyze customer feedback to suggest product improvements.

Skills

Communication skills

Interpersonal skills

Problem solving

Multitasking

Banking knowledge

Tools

MS Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.