Customer Relationship Officer

CSB Bank; Muttuchira; On-site; INR 300,000 - 540,000; Full time

Job summary

CSB Bank is seeking a customer relationship professional in India to build and sustain key customer relationships. The role focuses on delivering exceptional service, resolving inquiries, and driving sales of banking products.

Candidates should have at least 2 years of CRM experience and solid knowledge of banking offerings. Strong communication and problem-solving skills are essential for success in a fast-paced branch environment.

Qualifications

• Minimum 2 years of experience in customer relationship management or related field.
• Strong knowledge of banking products and services (savings, loans, credit cards).
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong problem-solving skills for effective solutions.
• Proficiency in computer applications and software.

Responsibilities

• Develop and implement strategies to build relationships with existing and new customers.
• Provide exceptional customer service and resolve inquiries promptly.
• Drive sales of banking products, cross-sell and upsell services.
• Support branch operations and maintain accurate records.
• Collaborate with internal teams to meet business objectives and satisfaction.
• Analyze customer feedback and suggest product/service improvements.

Skills

CRM

Banking products

Communication

Multitasking

Problem solving

MS Office

Tools

MS Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.