Customer Relationship Officer

Muthoot Fincorp Limited

Anantapuram

On-site

INR 250,000 - 400,000

Full time

14 days+

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Job summary

Muthoot Fincorp Limited in India is seeking a Relationship Officer to drive customer acquisition, build micro markets, and empanel referral partners for Micro LAP and Suvarna loans. You will manage the customer journey, generate leads, and provide doorstep service to clients.

You will nurture partnerships, perform end-to-end loan support, and actively promote insurance protections while representing the company in the assigned area.

Qualifications

Result orientation with focus on sales targets.
Strong customer service and retention focus.
Excellent presentation skills.
Ability to build relationships and manage stakeholders.
Sound process knowledge and orientation.
Cross-selling / upselling capabilities.
Business development mindset.
Clear communication in local language and English.

Responsibilities

Deliver on Customer Acquisition through business development.
To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna).
Work in the Area assigned by the Branch Business Manager and generate leads.
Cold Calling to the potential customer base to generate business.
Daily Sales Calls as per the Plan submitted to BBM.
To find, nurture and develop excellent relationship with the Referral Partners / Connectors Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business.
To give doorstep service to customers - at their residence or office.
To learn the Organization's policies, and source files as per the policy.
To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager.
To Support the Customers in terms of end -to- end loan processing.
To act as the Bridge between Customers and the Branch.
To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.
Retain existing live loan customers.

Skills

Result Orientation

Customer Service & Retention Focus

Strong presentation skills

Relationship Building & Stake holder

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills - Local + English

Job description

RELATIONSHIP OFFICER

Key Job Responsibilities

Deliver on Customer Acquisition through business development

To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)

Work in the Area assigned by the Branch Business Manager and generate leads

Cold Calling to the potential customer base to generate business

Daily Sales Calls as per the Plan submitted to BBM

To find, nurture and develop excellent relationship with the Referral Partners / Connectors Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business

To give doorstep service to customers - at their residence or office.

To learn the Organization's policies, and source files as per the policy.

To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager