Relationship Manager

Muthoot Fincorp Limited

Vellore

On-site

INR 300,000 - 550,000

Full time

14 days+

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Job summary

Muthoot Fincorp Limited in Tamil Nadu is seeking a Relationship Manager to drive customer acquisition through business development, identify micro markets, and empanel referral partners to scale up micro LAP and gold-backed loans.

You will maintain relationships with referral partners, nurture customers through the loan journey, and cross-sell insurance while ensuring doorstep service and adherence to company policies.

Qualifications

Result Orientation
Customer Service & Retention Focus
Strong presentation skills
Relationship Building & Stakeholder Management
Process Knowledge/ Orientation
Cross Selling / Upselling Skills
Business Development
Communication Skills – Proficiency in local language and English

Responsibilities

Deliver on Customer Acquisition through business development
Find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
Work in the Area assigned by the Branch Business Manager and generate leads
Cold Calling to the potential customer base to generate business
Daily Sales Calls as per the Plan submitted to BBM
Find, nurture and develop excellent relationship with the Referral Partners / Connectors
Manage the customer journey through sales championship, process championship and product championship
Activate Referral Partners for new business
Provide doorstep service to customers – at their residence or office
Learn the Organization’s policies, and source files as per the policy
Act as the Eyes & Ears of the Organization while working in the Market for new opportunities
Support the Customers in terms of end -to- end loan processing
Act as the Bridge between Customers and the Branch
Be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing
Cross Sell Insurance effectively to loan customers to safeguard their Property, Health & Life
Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working
Retain existing live loan customers

Skills

Business Development

Customer Service

Relationship Management

Communication Skills

Cross Selling

Upselling

Market Development

Presentation Skills

Job description

RELATIONSHIP MANAGER

Key Job Responsibilities

Deliver on Customer Acquisition through business development
To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
Work in the Area assigned by the Branch Business Manager and generate leads
Cold Calling to the potential customer base to generate business
Daily Sales Calls as per the Plan submitted to BBM
To find, nurture and develop excellent relationship with the Referral Partners / Connectors
Managing the customer journey through sales championship, process championship and product championship
To Activate Referral Partners for new business
To give doorstep service to customers – at their residence or office.
To learn the Organization’s policies, and source files as per the policy.
To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
To Support the Customers in terms of end -to- end loan processing.
To act as the Bridge between Customers and the Branch
To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.
Retain existing live loan customers.

Knowledge, Skills & Attributes