Customer Relationship Manager

Muthoot Fincorp Limited; Khammam; On-site; INR 420,000 - 640,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Relationship Manager to drive customer acquisition and develop a robust referral network in the local market. You will manage end-to-end loan processing support, nurture partnerships, and safeguard loans with cross-selling insurance solutions.

The role emphasizes field outreach, doorstep service, and strong communication in local language and English. Grow the branch's footprint and retain existing customers through proactive engagement.

Qualifications

• Result-oriented mindset with focus on targets.
• Customer service and retention skills.
• Strong presentation abilities for client meetings.

Responsibilities

• Deliver on Customer Acquisition through business development.
• Find new micro markets and empanel quality referral partners to scale Micro LAP and gold-backed loans.
• Work in area assigned by Branch Business Manager and generate leads.
• Cold calling to the potential customer base to generate business.
• Daily sales calls as per plan submitted to BBM.
• Nurture and develop relationships with referral partners/connectors.
• Manage customer journey through sales, process and product championships.
• Activate referral partners for new business.
• Provide doorstep service to customers at residence or office.
• Learn organizational policies and source files as per policy.
• Act as Eyes & Ears of the organization for market opportunities and share with Branch Manager.
• Support customers in end-to-end loan processing.
• Bridge between customers and the branch.
• Handle soft bucket collections, early mortality and 12 MOB fresh sourcing.
• Cross-sell insurance to loan customers to safeguard property, health and life.
• Be the face of SULB Muthoot Fincorp for the area working.
• Retain existing live loan customers.

Skills

Result Orientation

Customer Service

Presentation Skills

Relationship Building

Process Knowledge

Cross Selling

Business Development

Communication Skills

Job description

RELATIONSHIP MANAGER

Key Job Responsibilities

• Deliver on Customer Acquisition through business development
• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship
• To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.
• Retain existing live loan customers.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English