Customer Relationship Manager

Muthoot Fincorp Limited; Gowrigudem; On-site; INR 250,000 - 450,000; Full time

Job summary

Muthoot Fincorp Limited in India invites a Relationship Manager to drive customer acquisition and manage end-to-end loan processing. You will expand micro markets, empanel referral partners, and deliver doorstep service to clients, while building strong ties with branches and customers.

The role requires excellent communication in local language and English, strong presentation and relationship-building skills, and the ability to manage the sales cycle from prospecting to onboarding and

Qualifications

• Result oriented with focus on achieving targets.
• Customer service and retention focus.
• Strong presentation and communication abilities.
• Relationship building and stakeholder management.
• Process knowledge and orientation in banking/loans.
• Cross selling and upselling capabilities.
• Business development mindset and market expansion.
• Fluent communication in local language and English.

Responsibilities

• Deliver on Customer Acquisition through business development.
• Find new micro markets and empanel referral partners for Micro LAP/Gold loan.
• Work in the area assigned by Branch Business Manager to generate leads.
• Perform cold calls to potential customers to generate business.
• Make daily sales calls as per the Plan submitted to BBM.
• Activate referral partners for new business and nurture relationships.
• Manage customer journey through sales, process, and product championships.
• Provide doorstep service to customers at residence or office.
• Support customers end-to-end loan processing.
• Bridge communication between customers and the branch.
• Assist in soft bucket collections and 12 MOB fresh sourcing.
• Cross-sell insurance to loan customers to safeguard assets and health.

Skills

Result Orientation

Customer Service

Retention Focus

Strong presentation

Relationship Building

Stakeholder Management

Process Knowledge

Cross Selling

Upselling Skills

Business Development

Communication Skills

Job description

RELATIONSHIP MANAGER

Key Job Responsibilities

• Deliver on Customer Acquisition through business development
• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship
• To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.
• Retain existing live loan customers.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English