Customer Relationship Manager

The Real Estate Hub; Surat; On-site; INR 250,000 - 350,000; Full time

Job summary

The Real Estate Hub in Surat, Gujarat, India, is seeking a customer-relations oriented professional to manage and nurture leads and existing clients through the property-buying journey.

You will coordinate site visits, respond promptly to inquiries, and work closely with sales and marketing to align on lead generation and promotions. This role emphasizes timely follow-ups and meticulous CRM updates to move opportunities forward.

Responsibilities

• Nurture relationships with leads and existing clients to ensure excellent customer service.
• Follow up with potential buyers to assist in property selection and guide them through the buying process.
• Respond promptly to inquiries via phone, email, and in-person visits.
• Track customer interactions and update CRM with notes, follow-ups, and next steps.
• Coordinate site visits, property tours, and meetings with sales executives.
• Collaborate with sales and marketing on lead generation, nurturing campaigns, and promotions.

Job description

Role & responsibilities:-

Manage and nurture relationships with leads and existing clients to ensure excellent customer service. Follow up with potential buyers to assist in property selection and guide them through the buying process. Respond promptly to customer inquiries via phone, email, and in-person visits. Track customer interactions and update CRM software with relevant notes, follow-ups, and next steps. Coordinate site visits, property tours, and meetings between clients and sales executives. Work closely with the sales and marketing team to align on lead generation, nurturing campaigns, and promotions.