CRM- Customer Relationship Manager - REAL Estate

Nirman Greens; Ravet; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

Salary plus Incentives

Job summary

Nirman Greens in Maharashtra, Ravet area is seeking a results-driven post-sales coordinator to manage ongoing client relationships in the real estate segment. You will oversee documentation, payments, and handovers while addressing customer inquiries to ensure smooth project transitions.

The role requires strong communication, proficiency in Microsoft Office, and the ability to liaise with sales, accounts, legal, and site teams to drive customer satisfaction and repeat business.

Qualifications

• Handle post-sales communications and support for real estate clients.
• Coordinate documentation, payment schedules, and handover processes.
• Resolve customer queries with timely resolutions.

Responsibilities

• Handling post-sales customer communication and support
• Coordinating documentation, payment schedules, and handover process
• Addressing client queries and ensuring timely resolution
• Building rapport with customers to ensure satisfaction and retention
• Liaising with internal teams (sales, accounts, legal, site) for seamless execution

Skills

Relationship management

Post-sales support

Documentation

Microsoft Office

Job description

Roles and Responsibilities

• Build and Maintain Profitable relationships with key customers.
• Oversee the relationship with customers handled by your team
• Resolve customer complaints quickly and efficiently.
• Documentation and KyC
• Knowledge of Payment slabs and Agreement
• Solve Doubts and Enquiry
• Demand Letter
• Bank Entry
• Keep customers updated on the latest products in order to increase sales.
• Expand the customers updated on the latest products in order to increase sales.
• Understand customer needs and addressing them
• Proficient in microsoft applications

Key Responsibilities

1. Handling post-sales customer communication and support
2. Coordinating documentation, payment schedules, and handover process
3. Addressing client queries and ensuring timely resolution
4. Building rapport with customers to ensure satisfaction and retention
5. Liaising with internal teams (sales, accounts, legal, site) for seamless execution

Desired Candidate Profile

• - REAL ESTATE PROFILE Preferred

Perks and Benefits

• - Salary plus Incentives