Customer Relationship Manager

Mahindra Finance; Jowai; On-site; INR 400,000 - 650,000; Full time

Job summary

Mahindra Finance is seeking a customer-focused professional to build and maintain strong relationships with customers, understand their needs, and provide suitable financial solutions. You will address queries and ensure timely follow-up while coordinating with internal teams to improve overall customer experience and meet business objectives.

Hands-on experience in CRM and a customer-centric approach are essential for success.

Qualifications

• 3-5 years of experience in customer relationship management, sales, client servicing, or account management.

Responsibilities

• Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
• Understand customer needs and provide suitable products, services, or solutions.
• Address customer queries, complaints, and concerns promptly and effectively.
• Monitor customer accounts and ensure timely follow-up on service requests and commitments.
• Coordinate with internal teams to improve customer experience and achieve business objectives.

Skills

Customer relationship management

Job description

Role & responsibilities

• Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
• Understand customer needs and provide suitable products, services, or solutions.
• Address customer queries, complaints, and concerns promptly and effectively.
• Monitor customer accounts and ensure timely follow-up on service requests and commitments.
• Coordinate with internal teams to improve customer experience and achieve business objectives.

Preferred candidate profile

• 3-5 years of experience in customer relationship management, sales, client servicing, or account management.