Customer Relationship Manager

Mahindra Finance; Golaghat; On-site; INR 250,000 - 360,000; Full time

Job summary

Mahindra Finance is seeking a customer relationship professional in Assam to build strong client relationships and ensure high satisfaction. You will handle queries, help onboarding, and coordinate with internal teams to resolve issues, while driving retention and cross-selling opportunities.

The role demands excellent communication and interpersonal skills with a customer-centric mindset to foster long-term client partnerships.

Qualifications

• Graduate/Postgraduate with experience in customer relationship management, sales, or financial services.
• Strong communication, interpersonal, and customer handling skills.
• Customer-centric mindset with the ability to build long-term relationships.

Responsibilities

• Build and maintain strong relationships with customers to ensure high satisfaction and loyalty.
• Address customer queries, concerns, and service requests in a timely and professional manner.
• Support customer onboarding and guide clients through products, services, and processes.
• Coordinate with internal teams to resolve customer issues and improve service delivery.
• Monitor customer feedback and identify opportunities to enhance customer experience.
• Achieve customer retention, cross-selling, and business growth targets through regular engagement.

Skills

Customer relationship management

Sales

Financial services

Communication skills

Interpersonal skills

Customer handling

Education

Graduate/Postgraduate

Job description

Role & responsibilities

• Build and maintain strong relationships with customers to ensure high satisfaction and loyalty.
• Address customer queries, concerns, and service requests in a timely and professional manner.
• Support customer onboarding and guide clients through products, services, and processes.
• Coordinate with internal teams to resolve customer issues and improve service delivery.
• Monitor customer feedback and identify opportunities to enhance customer experience.
• Achieve customer retention, cross-selling, and business growth targets through regular engagement.

Preferred candidate profile

• Graduate/Postgraduate with experience in customer relationship management, sales, or financial services.
• Strong communication, interpersonal, and customer handling skills.
• Customer-centric mindset with the ability to build long-term relationships.