Customer Relationship Manager

Veerwal Getwork Services; New Delhi, Jaipur; On-site; INR 550,000 - 850,000; Full time

Job summary

Veerwal Getwork Services is seeking a Customer Relationship Manager to build and maintain strong relationships with customers, act as the primary contact for queries, and coordinate with internal teams for timely solutions.

The role involves handling complaints, following up on services and renewals, and identifying upsell opportunities while maintaining accurate CRM records and monitoring satisfaction to drive service quality.

Responsibilities

• Build and maintain strong relationships with existing and new customers.
• Act as the primary point of contact for customer queries, requests, and concerns.
• Understand customer requirements and coordinate with internal teams for timely solutions.
• Handle customer complaints and ensure effective issue resolution.
• Conduct regular follow-ups for services, renewals, payments, and pending requirements.
• Identify opportunities for upselling, cross-selling, and repeat business.
• Maintain accurate customer records and update CRM activities.
• Monitor customer satisfaction and collect feedback to improve service quality.
• Prepare regular reports on customer activities, opportunities, and account status.
• Support sales and business development activities to achieve company targets.

Job description

Customer Relationship Manager Key Responsibilities:

• Build and maintain strong relationships with existing and new customers.
• Act as the primary point of contact for customer queries, requests, and concerns.
• Understand customer requirements and coordinate with internal teams for timely solutions.
• Handle customer complaints and ensure effective issue resolution.
• Conduct regular follow-ups for services, renewals, payments, and pending requirements.
• Identify opportunities for upselling, cross-selling, and repeat business.
• Maintain accurate customer records and update CRM activities.
• Monitor customer satisfaction and collect feedback to improve service quality.
• Prepare regular reports on customer activities, opportunities, and account status.
• Support sales and business development activities to achieve company targets.