Customer Relationship Manager

People, Jobs, and News; Dadri; On-site; INR 700,000 - 1,000,000; Full time

Job summary

People, Jobs, and News is looking for an experienced professional in Customer Relationship Management to oversee end-to-end customer interactions in the real estate sector. The role emphasizes managing customer relationships, resolving escalations, and ensuring customer satisfaction while working closely with various internal departments.

Ideal candidates have 5–8 years of relevant experience and a thorough understanding of the real estate customer lifecycle. Strong communication skills and proficiency in CRM software are essential for success in this position.

Qualifications

• 5–8 years of experience in CRM, Customer Support or Customer Relationship Management in Real Estate.
• Prior experience with reputed real estate developers is mandatory.
• Strong understanding of real estate customer lifecycle and collections.

Responsibilities

• Manage customer relationships from booking to post-sales support.
• Act as the primary contact for customer queries and service requests.
• Coordinate with internal departments for seamless customer experience.

Skills

Real estate

Customer management

Communication

Negotiation

Interpersonal skills

Tools

CRM software

MS Office

Job description

Responsibilities

• Manage end-to-end customer relationships from booking, agreement execution, and payment tracking to possession and post-sales support.
• Act as the primary point of contact for customers, addressing queries, concerns, and service requests in a timely and professional manner.
• Coordinate with internal departments including Sales, Accounts, Legal, Projects, and Registration teams to ensure seamless customer experience.
• Handle customer documentation, agreements, demand letters, possession-related formalities, and compliance requirements.
• Monitor and follow up on outstanding payments and collections, ensuring timely recovery and adherence to payment schedules.
• Maintain accurate customer records, transaction details, and communication history within the CRM system.
• Resolve customer escalations effectively while maintaining high levels of customer satisfaction.
• Develop and implement customer engagement initiatives to enhance retention and brand loyalty.
• Prepare periodic reports related to collections, customer grievances, possession status, and CRM performance metrics.

Candidate Profile

• 5–8 years of experience in CRM, Customer Support, Customer Service, or Customer Relationship Management within the Real Estate industry.
• Prior experience working with reputed real estate developers is mandatory.
• Strong understanding of real estate customer lifecycle, collections, possession processes, and customer servicing.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage customer escalations and build long-term client relationships.
• Proficient in CRM software, MS Office, and customer database management.
• Highly organized, proactive, and customer-oriented professional.

Skills

real estate, customer, management