Client Relationship Manager

Smma -media; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Smma -media is seeking a proactive Client Relationship Manager to oversee client relationships, understand requirements, and ensure satisfaction. The role involves coordinating with internal teams, delivering solutions, and identifying opportunities for business growth.

The ideal candidate will excel in communication, problem-solving, and maintaining accurate client records while supporting ongoing business development and client retention efforts.

Qualifications

• Excellent communication skills.
• Strong coordination abilities.
• Customer-focused mindset.
• Ability to identify opportunities for growth.

Responsibilities

• Build and maintain strong, long-term relationships with existing clients.
• Act as the primary point of contact for client queries, requirements, and concerns.
• Understand client needs and coordinate with internal teams to deliver solutions.
• Regularly follow up with clients regarding ongoing projects and services.
• Handle client complaints and resolve issues promptly and professionally.
• Ensure timely delivery of services and maintain high customer satisfaction.
• Identify upselling and cross-selling opportunities.
• Prepare client reports, updates, proposals, and presentations when required.
• Maintain accurate records of client interactions and requirements.
• Conduct regular client follow-ups and meetings.
• Track client feedback and share insights with the management team.
• Support business development and client retention initiatives.

Skills

Communication

Coordination

Problem-solving

Relationship management

Job description

Role & responsibilities

Job Summary

We are looking for a proactive and customer-focused Client Relationship Manager to manage client relationships, understand their requirements, ensure client satisfaction, and identify opportunities for business growth. The ideal candidate should have excellent communication, coordination, and problem-solving skills.

Key Responsibilities

• Build and maintain strong, long-term relationships with existing clients.
• Act as the primary point of contact for client queries, requirements, and concerns.
• Understand client needs and coordinate with internal teams to deliver solutions.
• Regularly follow up with clients regarding ongoing projects and services.
• Handle client complaints and resolve issues promptly and professionally.
• Ensure timely delivery of services and maintain high customer satisfaction.
• Identify upselling and cross-selling opportunities.
• Prepare client reports, updates, proposals, and presentations when required.
• Maintain accurate records of client interactions and requirements.
• Conduct regular client follow-ups and meetings.
• Track client feedback and share insights with the management team.
• Support business development and client retention initiatives.