Customer Relationship Manager

Kaabil; Bengaluru; On-site; INR 200,880 - 267,840; Full time

Job summary

Kaabil in Bengaluru is seeking a customer-facing associate to welcome and assist every visitor, creating a warm first impression and gathering essential details to personalize the experience.

You will listen actively to identify needs, guide customers to the right staff, manage flow, resolve simple queries on the spot, escalate when needed, and keep up-to-date knowledge of products to build trust.

Responsibilities

• Welcome and engage every customer upon entry, creating a warm and inviting first impression.
• Understand the customer’s purpose of visit and capture essential details to personalize their experience.
• Listen actively and empathize to identify needs and the specific products or services they seek.
• Guide and connect customers with the appropriate store staff for a smooth handover.
• Monitor customer flow and prioritize support to ensure timely attention for every visitor.
• Resolve minor queries on the spot and escalate concerns when necessary to uphold service standards.
• Maintain updated knowledge of store offerings to provide accurate initial guidance and enhance trust.

Job description

Key Responsibilities

• Welcome and engage every customer upon entry, creating a warm and inviting first impression.
• Initiate conversations to understand the customer’s purpose of visit and capture essential details to establish rapport and personalize their experience.
• Listen actively and empathize with customers to accurately identify their needs and the specific products or services they are seeking.
• Guide and connect customers with the appropriate store staff, ensuring a smooth and informed handover for continued assistance.
• Monitor customer flow and prioritize support, ensuring every visitor receives timely attention.
• Resolve minor queries on the spot and escalate concerns when necessary to uphold service standards.
• Maintain updated knowledge of store offerings to provide accurate initial guidance and enhance customer trust.