Customer Relationship Manager

Window World India; Mohali; On-site; INR 350,000 - 520,000; Full time

Job summary

Window World India in Mohali is seeking a proactive Sales/Account Executive to develop and maintain strong relationships with existing and prospective clients in the window and building materials sector. You will be the primary contact for queries, requirements, and concerns.

Coordinate with Sales, Estimation, Production, Operations and Installation teams to ensure timely execution, handle complaints, follow up on quotations and orders, and identify opportunities for repeat business and

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-handling and relationship-management skills.
• Good negotiation and problem-solving abilities.
• Strong follow-up and coordination skills.
• Ability to manage multiple customers and priorities effectively.
• Proficiency in MS Office/CRM tools.
• Knowledge of uPVC/Aluminium windows or construction/building materials industry is an advantage.

Responsibilities

• Develop and maintain strong relationships with existing and prospective clients.
• Act as the primary point of contact for customer queries, requirements, and concerns.
• Understand customer needs and provide appropriate product and service solutions.
• Follow up on quotations, orders, payments, deliveries, and installations.
• Coordinate with Sales, Estimation, Production, Operations, and Installation teams to ensure timely execution.
• Maintain regular communication with customers throughout the order lifecycle.
• Handle customer complaints and ensure timely resolution.
• Identify opportunities for repeat business, referrals, and upselling/cross-selling.
• Maintain accurate records of customer interactions, follow-ups, and order status.
• Build long-term relationships with architects, builders, contractors, interior designers, developers, and other stakeholders.
• Collect customer feedback and share actionable insights with management.
• Prepare regular reports on customer status, pending issues, follow-ups, and business opportunities.

Skills

Excellent verbal and written comms

Customer-handling & relationship mgmt

Negotiation & problem-solving

Follow-up & coordination

Multi-customer management

MS Office/CRM tools

uPVC/Aluminium windows knowledge

Job description

Key Responsibilities

• Develop and maintain strong relationships with existing and prospective clients.
• Act as the primary point of contact for customer queries, requirements, and concerns.
• Understand customer needs and provide appropriate product and service solutions.
• Follow up on quotations, orders, payments, deliveries, and installations.
• Coordinate with Sales, Estimation, Production, Operations, and Installation teams to ensure timely execution.
• Maintain regular communication with customers throughout the order lifecycle.
• Handle customer complaints and ensure timely resolution.
• Identify opportunities for repeat business, referrals, and upselling/cross-selling.
• Maintain accurate records of customer interactions, follow-ups, and order status.
• Build long-term relationships with architects, builders, contractors, interior designers, developers, and other relevant stakeholders.
• Collect customer feedback and share actionable insights with the management.
• Prepare regular reports on customer status, pending issues, follow-ups, and business opportunities.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer-handling and relationship-management skills.
• Good negotiation and problem-solving abilities.
• Strong follow-up and coordination skills.
• Ability to manage multiple customers and priorities effectively.
• Proficiency in MS Office/CRM tools.
• Knowledge of uPVC/Aluminium windows and doors or the construction/building materials industry will be an advantage.