Customer Relationship Manager

Nsl Fashion; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

Nsl Fashion in Mumbai is seeking a CRM-focused professional to manage customer relationships, drive revenue, and coordinate with marketing and operations to enhance service delivery.

The ideal candidate brings 1-5 years in telecom or related fields, strong CRM, data analysis, and English communication skills, with a proactive approach to improving customer experiences.

Qualifications

• 1-5 years of experience in telecom or related field.
• Strong understanding of CRM management: data analysis, reporting, automation.
• Excellent English (written & spoken) with ability to communicate effectively at all levels.

Responsibilities

• Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
• Develop and implement strategies to increase sales revenue by identifying new business opportunities and upselling/cross-selling products/services.
• Collaborate with internal teams to resolve customer issues and improve service delivery.
• Analyze customer feedback to identify areas for CRM process improvements and develop action plans.

Skills

CRM management

Data analysis

Reporting

Automation tools

Customer communication

Tools

CRM software

Excel

Job description

Roles and Responsibilities

• Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
  
• Develop and implement strategies to increase sales revenue by identifying new business opportunities and upselling/cross-selling products/services.
  
• Collaborate with internal teams (e.g., marketing, operations) to resolve customer issues and improve overall service delivery.
  
• Analyze customer feedback to identify areas for improvement in our CRM processes and develop action plans to address these gaps.
  

Desired Candidate Profile

• 1-5 years of experience in a similar role within the telecom industry or related field.
  
• Strong understanding of CRM management principles, including data analysis, reporting, and automation tools.
  
• Excellent English language skills (written & spoken) with ability to communicate effectively at all levels.