Customer Relationship Manager

Shriconst Formwork; Pune District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Provident fund

Health insurance

Job summary

Shriconst Formwork is seeking a Customer Relationship Executive in Pune to build and maintain strong client relationships and act as the main point of contact for queries and concerns.

The role requires handling complaints, coordinating with internal teams, and delivering timely solutions while maintaining records and driving customer satisfaction.

Qualifications

• Experience in Construction, Real Estate, Manufacturing, or Project-based industry preferred.
• Strong experience in handling customers and resolving customer concerns.
• Excellent verbal and written communication skills.
• Good coordination with internal teams and external clients.
• Professional personality and customer-oriented approach.
• Ability to handle pressure and manage multiple tasks.

Responsibilities

• Build and maintain strong and professional relationships with customers and clients.
• Act as the primary point of contact for customer queries, requests, and concerns.
• Handle customer complaints and ensure timely resolution.
• Coordinate with internal departments to provide effective solutions to customers.
• Maintain proper records of customer interactions, feedback, complaints, and resolutions.
• Ensure timely follow-up with customers regarding their requirements and requests.
• Monitor customer satisfaction and take necessary actions to improve customer experience.
• Handle post-sales customer relationship activities.
• Communicate regularly with customers regarding project updates, services, and other important information.
• Prepare and maintain customer databases and CRM reports.
• Identify recurring customer issues and suggest improvements in processes and services.
• Coordinate with the Sales, Operations, Accounts, and Project teams for smooth customer service.
• Ensure all customer commitments are properly tracked and fulfilled within timelines.
• Prepare periodic MIS and customer relationship reports for management.
• Maintain confidentiality and professionalism while handling customer information.
• Support customer retention and develop long-term customer relationships.

Skills

Verbal communication

Written communication

Customer handling

Coordination

Relationship management

Job description

Role & responsibilities:

• Build and maintain strong and professional relationships with customers and clients.
• Act as the primary point of contact for customer queries, requests, and concerns.
• Handle customer complaints and ensure timely resolution.
• Coordinate with internal departments to provide effective solutions to customers.
• Maintain proper records of customer interactions, feedback, complaints, and resolutions.
• Ensure timely follow-up with customers regarding their requirements and requests.
• Monitor customer satisfaction and take necessary actions to improve customer experience.
• Handle post-sales customer relationship activities.
• Communicate regularly with customers regarding project updates, services, and other important information.
• Prepare and maintain customer databases and CRM reports.
• Identify recurring customer issues and suggest improvements in processes and services.
• Coordinate with the Sales, Operations, Accounts, and Project teams for smooth customer service.
• Ensure all customer commitments are properly tracked and fulfilled within timelines.
• Prepare periodic MIS and customer relationship reports for management.
• Maintain confidentiality and professionalism while handling customer information.
• Support customer retention and develop long-term customer relationships.

Preferred candidate profile:

• Experience in the Construction, Real Estate, Manufacturing, or Project-based industry will be preferred.
• Strong experience in handling customers and resolving customer concerns.
• Excellent verbal and written communication skills.
• Good coordination skills with internal teams and external clients.
• Professional personality and customer-oriented approach.
• Ability to handle pressure and manage multiple tasks

Perks and benefits

Provident fund, Health insurance