Customer Relationship Executives

Doorstep Hub; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Doorstep Hub is seeking a proactive professional to manage customer relationships and deliver excellent service. You will develop and implement effective customer management strategies, collaborate with internal teams to resolve issues, analyze feedback for improvements, and maintain precise records of interactions and transactions.

The role focuses on upholding company policies while driving customer satisfaction and process enhancements within Hyderabad, India.

Responsibilities

• Manage customer relationships and provide excellent customer service.
• Ensure compliance with company policies and procedures.
• Develop and implement effective customer management strategies.
• Collaborate with internal teams to resolve customer complaints and issues.
• Analyze customer feedback and suggest improvements.
• Maintain accurate records of customer interactions and transactions.

Job description

• Manage customer relationships and provide excellent customer service.
• Ensure compliance with company policies and procedures.
• Develop and implement effective customer management strategies.
• Collaborate with internal teams to resolve customer complaints and issues.
• Analyze customer feedback and suggest improvements.
• Maintain accurate records of customer interactions and transactions.