Customer Relationship Executive

Digitide; Erode; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide in India is seeking a Customer Relationship Executive to act as the main point of contact for customers, addressing inquiries, concerns, and complaints to ensure a seamless experience.

You will collaborate with the collections team to resolve issues promptly and provide timely updates, leveraging strong communication and problem-solving skills. The role emphasizes customer satisfaction and cross-functional teamwork.

Qualifications

• Strong communication skills with customers.
• Ability to troubleshoot and resolve inquiries, concerns and complaints.
• Experience collaborating with internal teams, such as collections, to resolve issues.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and concerns.
• Manage and resolve customer complaints to maintain positive relationships.
• Provide timely updates to customers and coordinate with the collections team to resolve issues.

Skills

Communication skills

Problem-solving

Job description

Job Description

As a Customer Relationship Executive, you will be the primary point of contact for our customers, handling their inquiries, concerns, and complaints. Your role is crucial in maintaining positive customer relationships and ensuring a seamless experience. You will work closely with our collections team to resolve any issues and provide timely updates to customers. Your excellent communication and problem-solving skills will be key to your success in this role.