Customer Relationship Executive

Digitide; Aligarh; On-site; INR 300,000 - 450,000; Full time

Job summary

Digitide in India is seeking a Customer Relationship Executive who will be the primary point of contact for customers, addressing inquiries, concerns and complaints to maintain strong relationships and a seamless overall experience.

You will work closely with our collections team to resolve issues, provide timely updates, and ensure customer satisfaction while upholding professionalism and clear communication across all touchpoints.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to address inquiries, concerns and complaints effectively.
• Collaborates well with cross-functional teams, including collections.

Responsibilities

• Serve as the primary point of contact for customers.
• Handle inquiries, concerns and complaints to maintain positive relationships.
• Coordinate with the collections team to resolve issues and provide updates.

Skills

Customer service

Communication skills

Problem-solving

Team collaboration

Job description

Job Description

As a Customer Relationship Executive, you will be the primary point of contact for our customers, handling their inquiries, concerns, and complaints. Your role is crucial in maintaining positive customer relationships and ensuring a seamless experience. You will work closely with our collections team to resolve any issues and provide timely updates to customers. Your excellent communication and problem-solving skills will be key to your success in this role.