Customer Service Executive

Tata Capital; Bokaro District; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Capital in India is seeking a customer service professional to handle inquiries and resolve issues with a focus on excellent service delivery. You will respond to complaints, collaborate with internal teams, and maintain accurate records of interactions and transactions.

Role includes identifying opportunities to upsell and cross-sell products or services while ensuring timely and professional support across channels.

Qualifications

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Respond to customer complaints and concerns in a timely manner.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Respond to customer complaints and concerns in a timely manner.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.