Customer Service Executive

Tata Capital; Surguja District; On-site; INR 250,000 - 420,000; Full time

Job summary

Tata Capital in India seeks a customer service professional to handle inquiries and resolve issues across multiple channels. You will respond to complaints, collaborate with internal teams, and work to enhance overall customer satisfaction.

Additionally, you will develop and maintain strong relationships with customers and identify opportunities to upsell and cross-sell products or services to drive business growth.

Qualifications

• Demonstrates strong customer service skills and ability to handle inquiries across channels.
• Excellent communication and active listening abilities.
• Able to resolve complaints promptly and professionally.
• Capable of collaborating with internal teams to improve customer satisfaction.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Respond to customer complaints and concerns promptly.
• Collaborate with internal teams to improve overall customer satisfaction.
• Develop and maintain strong relationships with customers.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Customer service

Communication

Problem solving

Relationship building

Team collaboration

Upselling

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Respond to customer complaints and concerns promptly.
• Collaborate with internal teams to improve overall customer satisfaction.
• Develop and maintain strong relationships with customers.
• Identify opportunities to upsell and cross-sell products or services.