CRM Executive

Sree Annapoorna; Coimbatore District; On-site; INR 180,000 - 240,000; Full time

Job summary

Sree Annapoorna in Coimbatore invites an enthusiastic customer support professional to join our team. You will manage customer relationships, respond to queries, and work with internal teams to resolve issues effectively.

The role emphasizes clear communication, root-cause analysis, timely resolutions, and maintaining a positive brand reputation across all touchpoints.

Responsibilities

• Manage customer relationships through effective communication, ensuring high levels of satisfaction.
• Handle complaints efficiently by identifying root causes, implementing solutions, and escalating when necessary.
• Develop strong relationships with customers to resolve issues promptly and maintain a positive reputation for the company.
• Ensure timely resolution of customer queries and concerns to minimize dissatisfaction.
• Collaborate with internal teams to resolve complex issues that require escalation.

Job description

Roles and Responsibilities

• Manage customer relationships through effective communication, ensuring high levels of satisfaction.
• Handle complaints efficiently by identifying root causes, implementing solutions, and escalating when necessary.
• Develop strong relationships with customers to resolve issues promptly and maintain a positive reputation for the company.
• Ensure timely resolution of customer queries and concerns to minimize dissatisfaction.
• Collaborate with internal teams to resolve complex issues that require escalation.