Customer Relation Executive - Service

Popular Mega Motors; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Popular Mega Motors in Chennai, India seeks a dedicated Customer Relations professional to enhance customer satisfaction and loyalty. You will develop strategies to engage customers, manage relationships across channels, and ensure seamless service delivery.

Responsibilities include handling inquiries, resolving complaints promptly, and collaborating with internal teams to implement improvements based on customer feedback.

Responsibilities

• Develop and implement effective customer relationship strategies to enhance customer satisfaction.
• Build and maintain strong relationships with existing and potential customers.
• Provide exceptional customer service through various channels, including phone, email, and in-person.
• Resolve customer complaints and issues professionally and promptly.
• Collaborate with internal teams to ensure seamless delivery of services.
• Analyze customer feedback and suggest improvements to processes and procedures.

Job description

• Develop and implement effective customer relationship strategies to enhance customer satisfaction.
• Build and maintain strong relationships with existing and potential customers.
• Provide exceptional customer service through various channels, including phone, email, and in-person.
• Resolve customer complaints and issues professionally and promptly.
• Collaborate with internal teams to ensure seamless delivery of services.
• Analyze customer feedback and suggest improvements to processes and procedures.