Customer Success Executive

ZFW Hospitality; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

ZFW Hospitality is seeking a Customer Success Manager to develop and execute customer success strategies to drive growth and retention.

You will build strong relationships with customers, understand their needs, and provide tailored solutions while collaborating with cross-functional teams to identify opportunities.

You will analyze customer data and feedback to inform product development and improvements, deliver exceptional service, and mitigate churn to sustain long-term relationships.

Responsibilities

• Develop and execute customer success strategies to drive business growth and retention.
• Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.
• Collaborate with cross-functional teams to identify and develop plans for new business opportunities.
• Analyze customer data and feedback to inform product development and improvement initiatives.
• Provide exceptional customer service and support to ensure high levels of customer satisfaction.
• Identify and mitigate potential churn risks to ensure long-term customer relationships.

Job description

• Develop and execute customer success strategies to drive business growth and retention.
• Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.
• Collaborate with cross-functional teams to identify and develop plans for new business opportunities.
• Analyze customer data and feedback to inform product development and improvement initiatives.
• Provide exceptional customer service and support to ensure high levels of customer satisfaction.
• Identify and mitigate potential churn risks to ensure long-term customer relationships.