Customer Service Executive

Tata Capital; Angul; On-site; INR 250,000 - 400,000; Full time

Job summary

Tata Capital in Angul, Odisha is seeking a customer service representative to handle inquiries, resolve issues, and provide accurate information about Tata products and services.

You will build relationships for long-term satisfaction, collaborate with internal teams on complex complaints, and develop product knowledge to upsell relevant offerings.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain thorough knowledge of company products and services.
• Identify opportunities to upsell and cross-sell relevant products.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain thorough knowledge of company products and services.
• Identify opportunities to upsell and cross-sell relevant products.