Customer Relationship Executive - Sales

Asttecs; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Job summary

astTECS Communications Pvt. Ltd. is looking for a confident and experienced Customer Relationship Executive – Sales to connect with prospective customers, explain products and services, conduct product demonstrations, address customer queries, negotiate prices, and convert leads into confirmed orders.

The ideal candidate should have excellent communication skills in Hindi and English, strong customer-handling abilities, and proven experience in lead conversion and sales closure.

Qualifications

• 5–7 years of experience in telesales, inside sales, customer relationship management, or B2B sales.
• Excellent verbal communication skills in Hindi and English.
• Confident in making cold calls and interacting with new customers.
• Proven experience in explaining products, conducting demos, and delivering presentations.
• Strong negotiation, persuasion, objection-handling, and sales-closing skills.
• Ability to convert prospective customers into confirmed orders.
• Good customer-handling and problem-solving skills.
• Basic computer knowledge and familiarity with CRM software and online meeting platforms.
• Experience in IT, telecom, software, cloud telephony, or technology product sales will be an added advantage.

Responsibilities

• Make inbound and outbound calls, including cold calls, to prospective customers.
• Explain company products, services, features, and benefits clearly.
• Understand customer requirements and recommend suitable solutions.
• Conduct online product demonstrations and virtual presentations.
• Answer customer questions, clarify doubts, and handle objections confidently.
• Follow up with prospective customers to convert leads into sales.
• Negotiate pricing and commercial terms within approved limits.
• Close sales opportunities and ensure order confirmation.
• Build and maintain positive relationships with prospective and existing customers.
• Handle routine customer queries and make appropriate decisions independently.
• Coordinate with internal teams for quotations, product information, and order processing.
• Maintain accurate customer details, call records, lead status, and follow-up information in the CRM system.
• Achieve assigned sales targets and contribute to business growth.

Skills

Hindi & English

Lead conversion

Sales demos

Negotiation

CRM software

Cold calling

B2B sales

Tools

CRM software

Online meeting platforms

Job description

Company:

*astTECS Communications Pvt. Ltd.

Work Mode:

Work from Office

Experience:

5–7 Years

Employment Type:

Full-Time

About *astTECS

*astTECS is a provider of open-source unified communication solutions, including IP PBX, cloud telephony, call center solutions, IVR systems, and AI-powered communication products for businesses.

Job Summary

*astTECS is looking for a confident and experienced Customer Relationship Executive – Sales to connect with prospective customers, explain products and services, conduct product demonstrations, address customer queries, negotiate prices, and convert leads into confirmed orders.

The ideal candidate should have excellent communication skills in Hindi and English, strong customer-handling abilities, and proven experience in lead conversion and sales closure.

Key Responsibilities

• Make inbound and outbound calls, including cold calls, to prospective customers.
• Explain company products, services, features, and benefits clearly.
• Understand customer requirements and recommend suitable solutions.
• Conduct online product demonstrations and virtual presentations.
• Answer customer questions, clarify doubts, and handle objections confidently.
• Follow up with prospective customers to convert leads into sales.
• Negotiate pricing and commercial terms within approved limits.
• Close sales opportunities and ensure order confirmation.
• Build and maintain positive relationships with prospective and existing customers.
• Handle routine customer queries and make appropriate decisions independently.
• Coordinate with internal teams for quotations, product information, and order processing.
• Maintain accurate customer details, call records, lead status, and follow-up information in the CRM system.
• Achieve assigned sales targets and contribute to business growth.

Requirements

• 5–7 years of experience in telesales, inside sales, customer relationship management, or B2B sales.
• Excellent verbal communication skills in Hindi and English.
• Confidence in making cold calls and interacting with new customers.
• Proven experience in explaining products, conducting demos, and delivering presentations.
• Strong negotiation, persuasion, objection-handling, and sales-closing skills.
• Ability to convert prospective customers into confirmed orders.
• Good customer-handling and problem-solving skills.
• Ability to make independent decisions in routine sales situations.
• Basic computer knowledge and familiarity with CRM software and online meeting platforms.
• Experience in IT, telecom, software, cloud telephony, or technology product sales will be an added advantage.

What We Are Looking For

A proactive and result-oriented professional who can confidently communicate with customers, understand their needs, explain suitable solutions, negotiate effectively, and take ownership of the sales process from the initial call to order confirmation.