Customer Relationship Executive

Digitide; Guntakal; On-site; INR 300,000 - 450,000; Full time

Job summary

Digitide Solutions Limited in Guntakal, Andhra Pradesh, India, is seeking a Customer Relationship Executive to be the face of the company. You will establish and maintain strong relationships with customers, handle inquiries, provide product information, and ensure customer satisfaction.

You will resolve issues promptly, stay updated on offerings, collaborate with internal teams, and maintain accurate records.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Experience in BFSI knowledge is an asset.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth customer interactions.
• Provide feedback and insights to improve customer experience.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Skills

Excellent communication

Customer service

Empathy

MS Office

CRM tools

Independent worker

Problem solving

Conflict resolution

Tools

MS Office suite

CRM software

Job description

Guntakal, Andhra Pradesh, India (On-site)

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is prioritized. You will be the first point of contact for customers, handling inquiries, providing product and service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in building trust and fostering long-lasting relationships.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth customer interactions.
• Provide feedback and insights to improve customer experience.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry and its regulations is an asset.
• Ability to work independently and manage multiple tasks.
• Excellent problem-solving and conflict resolution skills.
• A positive and proactive attitude towards customer satisfaction.

Job Info

• Job Identification 268553
• Job Category Customer Support/Operations | BPM