Customer Relationship Executive

Digitide; Tenkasi; On-site; INR 300,000 - 600,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the company, handling inquiries and delivering an exceptional customer experience. You will establish and maintain strong client relationships, ensuring needs are met and satisfaction remains high.

You will be the first point of contact, providing product/service information, resolving issues, and collaborating with internal teams to ensure smooth operations. A positive, customer-centric attitude is essential.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to build rapport and maintain positive relationships.
• Problem-solving and conflict resolution skills.
• Attention to detail and organizational abilities.
• Proficiency in MS Office and customer relationship management tools.
• Knowledge of BFSI industry is an asset.
• Ability to work independently and as part of a team.
• Excellent time management and prioritization skills.
• A positive and customer-centric attitude.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive customer relationships.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date product/service information.
• Collaborate with internal teams to ensure smooth operations.
• Maintain a high level of customer satisfaction.
• Stay updated with industry trends and customer feedback.
• Document and report customer interactions and feedback.
• Ensure compliance with company policies and procedures.

Skills

Communication

Interpersonal skills

Problem solving

Conflict resolution

Attention to detail

Time management

Teamwork

Customer-centric attitude

Prioritization

Tools

MS Office

CRM tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive customer relationships.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date product/service information.
• Collaborate with internal teams to ensure smooth operations.
• Maintain a high level of customer satisfaction.
• Stay updated with industry trends and customer feedback.
• Document and report customer interactions and feedback.
• Ensure compliance with company policies and procedures.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to build rapport and maintain positive relationships.
• Problem-solving and conflict resolution skills.
• Attention to detail and organizational abilities.
• Proficiency in MS Office and customer relationship management tools.
• Knowledge of BFSI industry is an asset.
• Ability to work independently and as part of a team.
• Excellent time management and prioritization skills.
• A positive and customer-centric attitude.

Job Info

• Job Identification 270427
• Job Category Customer Support/Operations | BPM