Customer Relationship Executive

Digitide; Madurai District; On-site; INR 240,000 - 400,000; Full time

Job summary

Digitide Solutions Limited in India is seeking a Customer Relationship Executive to be the face of the company, building strong relationships with customers and handling inquiries, ensuring satisfaction.

You will collaborate with internal teams to enhance the customer experience, monitor feedback, and stay updated on industry trends and competitor offerings.

Qualifications

• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Ability to build rapport and trust with customers.
• Proficiency in MS Office and basic computer skills.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an asset.

Responsibilities

• Handle customer inquiries and provide timely, accurate responses.
• Build and maintain positive relationships with customers, ensuring a personalized approach.
• Resolve customer issues and complaints, offering effective solutions.
• Provide information about our products and services, highlighting key features and benefits.
• Collaborate with internal teams to ensure a seamless customer experience.
• Monitor and analyze customer feedback, identifying areas for improvement.
• Stay updated with industry trends and competitor offerings to enhance our services.
• Conduct regular customer outreach and engagement activities.
• Ensure data privacy and security, adhering to company policies.
• Contribute to team goals and maintain a positive work environment.

Skills

Communication

Interpersonal skills

Problem-solving

Time management

Customer-centric

Independent work

Tools

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your impact will be felt across the organization, as you contribute to our overall customer satisfaction and retention goals.

Responsibilities

• Handle customer inquiries and provide timely, accurate responses.
• Build and maintain positive relationships with customers, ensuring a personalized approach.
• Resolve customer issues and complaints, offering effective solutions.
• Provide information about our products and services, highlighting key features and benefits.
• Collaborate with internal teams to ensure a seamless customer experience.
• Monitor and analyze customer feedback, identifying areas for improvement.
• Stay updated with industry trends and competitor offerings to enhance our services.
• Conduct regular customer outreach and engagement activities.
• Ensure data privacy and security, adhering to company policies.
• Contribute to team goals and maintain a positive work environment.

Qualifications

• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Ability to build rapport and establish trust with customers.
• Proficiency in MS Office and basic computer skills.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an asset.
• Ability to work independently and manage time effectively.
• Excellent organizational skills and attention to detail.
• A positive attitude and a passion for customer satisfaction.
• Willingness to learn and adapt to new technologies and processes.

Job Info

• Job Identification 266699
• Job Category Customer Support/Operations | BPM