Customer Relationship Executive

Digitide; Siliguri; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the company, handling inquiries, providing product/service information, and ensuring customer satisfaction with strong communication skills.

You will establish and maintain relationships, resolve issues, and collaborate with internal teams to ensure smooth operations and a positive customer experience.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry and its regulations is an asset.
• Ability to work independently and manage multiple tasks.
• Excellent problem-solving and conflict resolution skills.
• A proactive and solution-oriented approach to work.
• A positive attitude and a passion for customer satisfaction.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and suggestions to improve customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Ensure compliance with company and industry standards.
• Actively contribute to a positive and supportive team environment.

Skills

Communication

Customer service

Relationship building

MS Office/CRM

Customer-facing experience

BFSI knowledge

Multitasking

Problem solving

Tools

MS Office

CRM tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and suggestions to improve customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Ensure compliance with company and industry standards.
• Actively contribute to a positive and supportive team environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry and its regulations is an asset.
• Ability to work independently and manage multiple tasks.
• Excellent problem-solving and conflict resolution skills.
• A proactive and solution-oriented approach to work.
• A positive attitude and a passion for customer satisfaction.

Job Info

• Job Identification 269341
• Job Category Customer Support/Operations | BPM