Customer Relationship Executive

Digitide; Nirmal; On-site; INR 350,000 - 650,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the company, delivering exceptional service and building lasting relationships. You will be the first point of contact for customers, addressing inquiries, concerns, and providing timely solutions.

You will handle inquiries, resolve issues, and collaborate with internal teams to ensure a seamless customer experience while upholding data privacy and security standards.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving mindset.
• Ability to work independently and manage multiple tasks.
• Proficiency in MS Office and CRM tools.
• Prior experience in a customer-facing role.
• Knowledge of BFSI industry and regulations is an asset.
• Ability to work in a fast-paced environment and handle pressure.
• Excellent time management and organizational skills.
• A positive and enthusiastic attitude towards customer service.
• Willingness to continuously learn and adapt to new technologies.

Responsibilities

• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer issues and complaints in a timely and efficient manner.
• Maintain a positive and professional attitude while interacting with customers.
• Build and nurture customer relationships, ensuring their satisfaction and loyalty.
• Collaborate with internal teams to ensure a seamless customer experience.
• Stay updated with the latest company policies, procedures, and product knowledge.
• Provide feedback and insights on customer trends and preferences.
• Ensure data privacy and security while handling customer information.
• Maintain accurate records of customer interactions and feedback.

Skills

Communication

Customer service

Multitasking

MS Office

CRM tools

BFSI knowledge

Time management

Organizational skills

Positive attitude

Adaptability

Tools

MS Office

CRM tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of Digitide Solutions, representing the company's brand and values. Your primary focus will be on delivering exceptional customer service and building long-lasting relationships. You will be the first point of contact for customers, handling their inquiries, concerns, and providing timely solutions.

Responsibilities

• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer issues and complaints in a timely and efficient manner.
• Maintain a positive and professional attitude while interacting with customers.
• Build and nurture customer relationships, ensuring their satisfaction and loyalty.
• Collaborate with internal teams to ensure a seamless customer experience.
• Stay updated with the latest company policies, procedures, and product knowledge.
• Provide feedback and insights on customer trends and preferences.
• Ensure data privacy and security while handling customer information.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a problem-solving mindset.
• Ability to work independently and manage multiple tasks.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry and regulations is an asset.
• Ability to work in a fast-paced environment and handle pressure.
• Excellent time management and organizational skills.
• Excellent time management and organizational skills.
• A positive and enthusiastic attitude towards customer service.
• Willingness to continuously learn and adapt to new technologies.

Job Info

• Job Identification 268804
• Job Category Customer Support/Operations | BPM