Customer Relationship Executive

Digitide; Faridabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the brand, delivering exceptional service and building lasting relationships with clients. You will handle inquiries and provide product information to ensure a seamless customer journey.

Role requires strong communication, a proactive service mindset, and the ability to collaborate with internal teams while upholding data privacy. Prior experience in customer-facing roles is preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a positive attitude.
• Ability to build rapport and connect with customers.
• Attention to detail and a problem-solving mindset.
• Proficiency in MS Office and basic computer skills.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work independently and manage time effectively.
• Excellent listening skills and a patient approach.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Handle customer inquiries and provide timely, accurate responses.
• Resolve customer issues and complaints, ensuring a high level of satisfaction.
• Maintain a positive and professional attitude at all times.
• Build and nurture customer relationships, fostering a sense of loyalty.
• Stay updated on company products, services, and policies to provide accurate information.
• Collaborate with other teams to ensure a smooth customer journey.
• Document and report customer feedback and suggestions for improvement.
• Ensure data privacy and security when handling customer information.
• Assist in developing and implementing customer engagement strategies.

Skills

Communication

Customer service

Relationship building

Problem solving

MS Office

Independent work

Active listening

Tools

None

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of Digitide Solutions, representing our brand and values. Your primary focus will be on delivering exceptional customer service and building long-lasting relationships. You will be the first point of contact for customers, handling inquiries, providing product/service information, and ensuring a seamless customer experience.

Responsibilities

• Handle customer inquiries and provide timely, accurate responses.
• Resolve customer issues and complaints, ensuring a high level of satisfaction.
• Maintain a positive and professional attitude at all times.
• Build and nurture customer relationships, fostering a sense of loyalty.
• Stay updated on company products, services, and policies to provide accurate information.
• Collaborate with other teams to ensure a smooth customer journey.
• Document and report customer feedback and suggestions for improvement.
• Ensure data privacy and security when handling customer information.
• Assist in developing and implementing customer engagement strategies.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a positive attitude.
• Ability to build rapport and connect with customers.
• Attention to detail and a problem-solving mindset.
• Proficiency in MS Office and basic computer skills.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work independently and manage time effectively.
• Excellent listening skills and a patient approach.
• Willingness to learn and adapt to new technologies.

Job Info

• Job Identification 256250
• Job Category Customer Support/Operations | BPM