Customer Relationship Executive

Digitide; Krishnagiri District; Presencial; INR 300.000 - 450.000; Jornada completa

Descripción de la vacante

Digitide is seeking a Customer Relationship Executive to be the face of the company, handling inquiries, providing product information, and delivering exceptional customer support. You will establish and maintain strong customer relationships, addressing needs and ensuring satisfaction across interactions.

The role emphasizes proactive communication, collaboration with internal teams, and a customer-centric approach to drive loyalty and improve experiences.

Formación

• Excellent communication and interpersonal skills.
• Ability to build rapport and establish trust.
• Active listening and problem-solving skills.
• Proficiency in MS Office and CRM tools.
• Prior experience in a customer-facing role (preferred).
• Knowledge of BFSI industry is an advantage.
• Ability to work independently and manage time effectively.
• Excellent organizational and multitasking skills.
• A positive and customer-centric attitude.

Responsabilidades

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Build and maintain positive customer relationships.
• Ensure customer satisfaction and loyalty.
• Provide accurate and up-to-date product and service information.
• Collaborate with internal teams to enhance customer experience.
• Conduct regular customer feedback sessions.
• Identify and address customer pain points.
• Stay updated with industry trends and customer preferences.
• Maintain a professional and friendly demeanor at all times.

Conocimientos

Excellent communication

Interpersonal skills

Active listening

MS Office

CRM tools

Customer-facing experience

Knowledge BFSI

Time management

Organization

Positive attitude

Educación

No formal degree required

Herramientas

MS Excel

CRM software

Descripción del empleo

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product and service information, and offering exceptional customer support.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Build and maintain positive customer relationships.
• Ensure customer satisfaction and loyalty.
• Provide accurate and up-to-date product and service information.
• Collaborate with internal teams to enhance customer experience.
• Conduct regular customer feedback sessions.
• Identify and address customer pain points.
• Stay updated with industry trends and customer preferences.
• Maintain a professional and friendly demeanor at all times.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to build rapport and establish trust.
• Active listening and problem-solving skills.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role (preferred).
• Knowledge of BFSI industry is an advantage.
• Ability to work independently and manage time effectively.
• Excellent organizational and multitasking skills.
• A positive and customer-centric attitude.

Job Info

• Job Identification 266731
• Job Category Customer Support/Operations | BPM