Customer Relationship Executive

Digitide; Kendujhar; On-site; INR 250,000 - 420,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the company, building strong relationships with customers and ensuring their needs are met. You will be the first point of contact, handling inquiries and delivering product/service information while resolving issues to uphold a positive brand image.

Your role requires excellent communication, empathy, and the ability to collaborate with internal teams to ensure smooth interactions and high satisfaction.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and resolving issues.
• Knowledge of customer relationship management tools and techniques.
• Familiarity with BFSI industry and its products/services is preferred.
• Ability to work independently and manage multiple tasks.
• Excellent problem‑solving and conflict resolution skills.
• Proficiency in MS Office and basic computer skills.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a high level of customer satisfaction and loyalty.
• Build and nurture long‑term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth customer interactions.
• Provide feedback and insights on customer preferences and trends.
• Ensure compliance with customer service standards and protocols.
• Maintain accurate records of customer interactions and feedback.

Skills

Clear communication

Customer service

Empathy

Rapport building

Problem solving

MS Office

CRM tools

BFSI awareness

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact for customers, handling inquiries, providing product and service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering exceptional customer service and building a positive brand image.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a high level of customer satisfaction and loyalty.
• Build and nurture long‑term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth customer interactions.
• Provide feedback and insights on customer preferences and trends.
• Ensure compliance with customer service standards and protocols.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and resolving issues.
• Knowledge of customer relationship management tools and techniques.
• Familiarity with BFSI industry and its products/services is preferred.
• Ability to work independently and manage multiple tasks.
• Excellent problem‑solving and conflict resolution skills.
• Proficiency in MS Office and basic computer skills.
• A positive attitude and a passion for delivering exceptional customer experiences.

Job Info

• Job Identification 271022
• Job Category Customer Support/Operations | BPM