Customer Relationship Executive

Digitide; Nalgonda District; On-site; INR 350,000 - 480,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the company, developing strong relationships with customers and ensuring satisfaction. You will handle inquiries, provide product information, and resolve issues, while collaborating with internal teams to deliver a seamless experience.

Ideal candidates possess excellent communication, empathy, and CRM proficiency, with a customer-first mindset and the ability to manage time effectively in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Proficiency with CRM tools and Microsoft Office.
• Knowledge of BFSI sector is an asset.
• Ability to work independently and manage time effectively.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain high levels of customer satisfaction and loyalty.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with other teams to ensure a seamless customer experience.
• Provide regular feedback and insights to management.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Skills

Excellent communication

Customer service orientation

Empathy

Rapport building

Time management

Problem solving

Independent work

Data privacy

Attention to detail

Tools

CRM tools

Microsoft Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product and service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in building a positive brand image and fostering long-term customer loyalty.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a high level of customer satisfaction and loyalty.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with other teams to ensure a seamless customer experience.
• Provide regular feedback and insights to the management team.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in using customer relationship management tools.
• Knowledge of basic sales and marketing principles.
• Familiarity with the BFSI industry is an asset.
• Problem-solving and critical thinking abilities.
• Ability to work independently and manage time effectively.
• Proficiency in Microsoft Office or similar software.
• A positive and professional attitude.

Job Info

• Job Identification 266678
• Job Category Customer Support/Operations | BPM