Customer Relationship Executive

Digitide; Sanduru; On-site; INR 300,000 - 540,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the company, building strong relationships with customers and ensuring their needs are met.

You will handle inquiries, provide product information, resolve issues, and collaborate with internal teams to deliver a seamless customer experience while upholding data privacy and security.

Ideal candidates have excellent communication, a proactive attitude, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in MS Office and CRM tools.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a high level of customer satisfaction and loyalty.
• Build and nurture long-term customer relationships.
• Stay updated with product knowledge and company policies.
• Collaborate with other teams to ensure a seamless customer experience.
• Provide feedback and insights on customer trends and preferences.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Skills

Communication

Customer service

Empathy

Rapport building

Problem solving

Multi-tasking

Team collaboration

Active listening

Tools

MS Office

CRM tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product and service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in building a positive brand image and fostering long-term customer loyalty.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a high level of customer satisfaction and loyalty.
• Build and nurture long-term customer relationships.
• Stay updated with product knowledge and company policies.
• Collaborate with other teams to ensure a seamless customer experience.
• Provide feedback and insights on customer trends and preferences.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry and its regulations is an asset.
• Ability to work independently and manage multiple tasks.
• Excellent problem-solving and conflict resolution skills.
• A positive and proactive attitude towards customer satisfaction.
• Willingness to continuously learn and adapt to new processes.

Job Info

• Job Identification 268005
• Job Category Customer Support/Operations | BPM