Customer Relationship Executive

Digitide; Karnal; On-site; INR 260,000 - 380,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the company, establishing and maintaining strong relationships with customers. You will handle inquiries, provide product information, and resolve issues, ensuring satisfaction while upholding data privacy and security.

The role requires excellent communication, problem-solving skills, and the ability to work in a fast-paced environment. Prior customer-facing experience and knowledge of BFSI regulations are assets.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage time effectively.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry and its regulations is an asset.
• Ability to work in a fast-paced, dynamic environment.
• Excellent customer service orientation and a positive attitude.
• Strong attention to detail and organizational skills.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with other teams to ensure smooth customer interactions.
• Provide feedback and suggestions to improve customer satisfaction.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Skills

Communication

Interpersonal

Problem solving

Analytical

Time management

Customer-facing

Attention to detail

Adaptability

Tools

MS Office

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with other teams to ensure smooth customer interactions.
• Provide feedback and suggestions to improve customer satisfaction.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage time effectively.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry and its regulations is an asset.
• Ability to work in a fast-paced, dynamic environment.
• Excellent customer service orientation and a positive attitude.
• Strong attention to detail and organizational skills.
• Willingness to learn and adapt to new technologies and processes.

Job Info

• Job Identification 265533
• Job Category Customer Support/Operations | BPM