Customer Relationship Associate

Mahindra First Choice; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

Mahindra First Choice is seeking a motivated Customer Relationship Associate to engage with potential clients, handle inquiries, and generate qualified leads. This role focuses on delivering outstanding service and building long-term relationships in a fast-paced environment.

The ideal candidate speaks English and Hindi, possesses strong communication and organizational skills, and can coordinate with internal teams to ensure smooth operations.

Qualifications

• Proficiency in English and Hindi is mandatory.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Freshers with excellent communication skills are encouraged to apply.

Responsibilities

• Handle customer calls, emails, and messages in a professional and timely manner.
• Engage with potential customers and generate qualified leads.
• Coordinate with buyers and internal stakeholders to ensure smooth operations.
• Provide exceptional customer support and service coordination.
• Build and maintain strong customer relationships.
• Ensure high levels of customer satisfaction through effective communication.
• Maintain and update customer and lead records using CRM tools.
• Share accurate information regarding products and services with customers.

Skills

English proficiency

Hindi proficiency

Communication skills

Interpersonal skills

Organizational skills

Time management

Freshers welcome

Job description

We are looking for a motivated and target-oriented Customer Relationship Associate to join our team. The role involves engaging with potential clients and generating qualified leads.

Role & responsibilities

• Handle customer calls, emails, and messages in a professional and timely manner.
• Engage with potential customers and generate qualified leads.
• Coordinate with buyers and internal stakeholders to ensure smooth operations.
• Provide exceptional customer support and service coordination.
• Build and maintain strong customer relationships.
• Ensure high levels of customer satisfaction through effective communication.
• Maintain and update customer and lead records using CRM tools.
• Share accurate information regarding products and services with customers.

Preferred candidate profile

• Proficiency in English and Hindi (mandatory).
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Prior experience in Customer Service, Customer Support, Telecalling, or BPO processes will be an added advantage.
• Quick learner with the ability to understand and communicate product and service offerings effectively.
• Freshers with excellent communication skills are also encouraged to apply.

Interested can drop CV on WhatsApp [phone].