Customer Relations Executive

Saraf Fabtrade Private Limited; Jaipur; On-site; INR 203,000 - 243,000; Full time

Job summary

Saraf Fabtrade Private Limited in Jaipur is seeking a proactive CRM Executive to manage customer relationships, handle inquiries, and support sales conversions.

You will coordinate with sales, accounts, and operations, prepare reports in MS Excel, draft professional emails and quotations, and strive to improve customer satisfaction and retention.

Qualifications

• 6 months to 1 year of experience required.
• Good working knowledge of MS Excel and Tally.
• Strong written and verbal communication skills.
• Proficiency in professional email drafting.
• Excellent problem-solving and customer-handling abilities.
• Strong follow-up, negotiation, and sales-closing skills.

Responsibilities

• Manage customer inquiries, follow-ups, and relationship management.
• Communicate with customers through calls, emails, and other channels.
• Handle customer complaints, queries, and issues efficiently.
• Follow up on leads and quotations to convert potential customers into sales.
• Coordinate with sales, accounts, and operations teams to ensure smooth order processing.
• Prepare reports, maintain customer records, and manage data using MS Excel.
• Handle basic accounting entries and coordination using Tally.
• Draft professional emails, quotations, and customer communications.
• Identify customer requirements and provide appropriate solutions.
• Maintain regular follow-ups to improve customer satisfaction, retention, and sales closure.

Skills

MS Excel

Tally

Email drafting

Customer communication

Sales closing

Follow-up

Tools

MS Excel

Tally

Job description

Experience:- 6 months to 1 yr

Pay:- upto 20000/-

Job Summary

We are looking for a proactive and customer-focused CRM Executive with strong communication, problem-solving, and sales-closing skills. The candidate will manage customer relationships, handle inquiries, coordinate with internal teams, and ensure customer satisfaction while supporting sales conversion and business growth.

Key Responsibilities

• Manage customer inquiries, follow-ups, and relationship management.
• Communicate with customers through calls, emails, and other communication channels.
• Handle customer complaints, queries, and issues efficiently.
• Follow up on leads and quotations to convert potential customers into confirmed sales.
• Coordinate with the sales, accounts, and operations teams to ensure smooth order processing.
• Prepare reports, maintain customer records, and manage data using MS Excel.
• Handle basic accounting-related entries and coordination using Tally.
• Draft professional emails, quotations, and customer communications.
• Identify customer requirements and provide appropriate solutions.
• Maintain regular follow-ups to improve customer satisfaction, retention, and sales closure.

Required Skills & Qualifications

• Good working knowledge of MS Excel and Tally.
• Strong written and verbal communication skills.
• Proficiency in professional email drafting.
• Excellent problem-solving and customer-handling abilities.
• Strong follow-up, negotiation, and sales-closing skills.
• Ability to manage multiple tasks and handle customer concerns professionally.
• Good coordination and time-management skills.

Preferred Candidate Profile

• A confident and result-oriented individual with a customer-first approach.
• Someone who can handle difficult situations calmly and find practical solutions.
• A candidate who can convert leads into sales through effective communication and persistent follow-ups.
• Prior experience in CRM, customer service, sales coordination, or inside sales will be an advantage.

Key Performance Indicators (KPIs):

Customer satisfaction, lead conversion rate, sales closure, follow-up efficiency, and customer record accuracy.