Customer Support Associate (Telecaller)

Gove; Tirunelveli; On-site; INR 167,400 - 279,000; Full time

Job summary

A customer service firm in Tirunelveli seeks a Customer Support Associate to handle inbound and outbound calls, ensuring clear communication and positive customer relationships. Fresh graduates are encouraged to apply, as no prior experience is required. Key qualifications include strong English communication skills and a customer-friendly approach. This full-time role operates in a general shift from 9:00 AM to 6:00 PM, aiming to enhance customer satisfaction and organizational goals.

Qualifications

• Strong communication and interpersonal skills.
• Positive, polite, and customer-friendly attitude.
• Willingness to learn and adapt quickly.
• Ability to work independently and as part of a team.

Responsibilities

• Handle outbound and inbound calls professionally and courteously.
• Communicate effectively with clients/customers in English, ensuring clarity and politeness.
• Provide accurate information, resolve queries, and maintain a positive customer experience.
• Build rapport with customers while adhering to company standards.
• Maintain call records and update customer databases accurately.
• Ensure timely documentation of customer interactions for reporting and follow-up.
• Support team goals by contributing to overall productivity and efficiency.

Skills

Professional English communication (spoken & written)

Active listening

Clear articulation

Education

Any degree (graduates preferred)

Job description

Role Overview

The Customer Support Associate is responsible for handling inbound and outbound calls, ensuring clear communication, accurate information sharing, and maintaining positive customer relationships. This role is ideal for fresh graduates who want to build a career in customer engagement, communication, and support. The position requires strong English communication skills, active listening, and a customer-friendly approach to enhance satisfaction and support organizational goals.

Customer Communication

• Handle outbound and inbound calls professionally and courteously.
• Communicate effectively with clients/customers in English, ensuring clarity and politeness.
• Provide accurate information, resolve queries, and maintain a positive customer experience.
• Build rapport with customers while adhering to company standards.

Data & Process Management

• Maintain call records and update customer databases accurately.
• Ensure timely documentation of customer interactions for reporting and follow-up.
• Support team goals by contributing to overall productivity and efficiency.

Desired Attributes

• Strong communication and interpersonal skills.
• Positive, polite, and customer-friendly attitude.
• Willingness to learn and adapt quickly.
• Ability to work independently and as part of a team.

Requirements

• Education: Any degree (graduates preferred).
• Experience: Freshers only (no prior experience required).
• Gender: Open to all genders.
• Skills: Professional English communication (spoken & written), active listening, clear articulation.
• Proficiency in English and Hindi (both written and spoken).
• Ability to communicate effectively in multiple languages will be considered an added advantage.

Position Details

Employment Type: Full-time

Location: Tirunelveli

Shift Timing: General Shift (9:00 AM – 6:00 PM)