Agent sales

Kaabil; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

A customer service-focused company in Bengaluru is seeking Customer Support Associates to manage customer inquiries and ensure satisfaction. Successful candidates will handle calls, emails, and chats, providing accurate information while maintaining quality standards. Freshers and experienced individuals are welcome, with strong communication skills in English and Hindi preferred. The role is pivotal in delivering a positive customer experience and problem resolution.

Qualifications

• Any graduate or undergraduate can apply. Freshers and experienced candidates welcome.
• Regional language skills are a plus.

Responsibilities

• Handle inbound and outbound customer calls, emails, or chats professionally.
• Address customer queries, concerns, and complaints in a timely manner.
• Provide accurate information about products/services.
• Maintain customer records and update information in the system.
• Follow company processes and quality standards.
• Escalate complex issues to the concerned team when required.
• Ensure customer satisfaction and positive experience.

Skills

Good communication skills in English

Good communication skills in Hindi

Customer‑centric attitude

Problem-solving skills

Education

Any graduate or undergraduate

Tools

Basic computer knowledge

Job description

Job Summary

We are looking for enthusiastic and customer-focused Customer Support Associates to handle customer inquiries, provide accurate information, and ensure a high level of customer satisfaction through effective communication and problem resolution.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, or chats professionally
• Address customer queries, concerns, and complaints in a timely manner
• Provide accurate information about products/services
• Maintain customer records and update information in the system
• Follow company processes and quality standards
• Escalate complex issues to the concerned team when required
• Ensure customer satisfaction and positive experience

Required Skills & Qualifications

Any graduate or undergraduate can apply. Freshers and experienced candidates welcome.

• Good communication skills in English and Hindi
• Knowledge of regional languages is an added advantage
• Basic computer knowledge
• Customer‑centric attitude and problem‑solving skills