Customer Care Associate

LabX; Thiruvananthapuram; On-site; INR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Professional development

Supportive team

Job summary

LabX in Thiruvananthapuram, Kerala invites applications for a Customer Care Associate to enhance the customer experience. You will address inquiries, support order processing, and ensure accurate information using CRM tools.

Your role is central to delivering hearing and valued service. The ideal candidate has a bachelor’s degree, strong English skills, and preferably knowledge of Hindi, with prior customer support or client services experience.

Qualifications

• Bachelor's degree in any field.
• Excellent English communication, verbal and written.
• Preferably able to communicate in Hindi as well.
• Proven customer support or client services experience.
• Strong phone handling and active listening skills.
• Familiarity with CRM systems and practices.
• Ability to multitask, prioritize and manage time effectively.

Responsibilities

• Manage customer inquiries and concerns with empathy and efficiency via telephonic calls.
• Handle customer order management from initiation to completion.
• Provide accurate information using the right methods/tools.
• Keep records of customer interactions and file documents.
• Follow procedures and policies to maintain high quality standards.

Skills

Customer service

CRM systems

Active listening

Time management

Multitasking

English proficiency

Hindi language

Education

Bachelor's degree

Tools

CRM software

Job description

Are you passionate about helping others and possess excellent communication skills? We are looking for a dedicated Customer Care Associate to join our dynamic team. In this role, you will be the heart and soul of our company’s customer experience, ensuring that each customer feels heard, valued, and satisfied.

Key Responsibilities:

• Manage customer inquiries and concerns with empathy and efficiency via telephonic calls.
• Handle customer order management from initiation to completion, ensuring a seamless process.
• Provide accurate, valid, and complete information by utilizing the right methods/tools.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies to maintain a high-quality standard.

What We Require:

• A Bachelor’s Degree in any field.
• Proficiency in English, both in verbal and written communication.
• Preferably, the ability to handle communications in Hindi as well.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Ability to multi-task, prioritize, and manage time effectively.

What We Offer:

• A dynamic and supportive work environment where your work truly matters.
• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A chance to be a part of a team that values innovation, customer satisfaction, and employee well-being.