Customer Experience Executive

Croma; Secunderabad; On-site; INR 300,000 - 450,000; Full time

Job summary

Croma in India is seeking a customer support associate to handle queries, requests, and escalations, ensuring timely responses and adherence to SLAs.

You will coordinate with internal teams to resolve issues, maintain customer records, and follow up on open items. Monitoring feedback helps drive service improvements, retention, and overall satisfaction.

Qualifications

• Excellent communication, customer handling, problem-solving, coordination, and follow-up skills.

Responsibilities

• Handle customer queries, requests, and escalations.
• Coordinate with internal teams for timely issue resolution.
• Maintain customer records and follow up on open issues.
• Monitor customer feedback and identify service improvements.
• Ensure adherence to service standards and SLAs.
• Support customer retention and overall satisfaction.

Skills

Communication

Customer handling

Problem-solving

Coordination

Follow-up

Job description

Job Description

This job is provided by apna.co Handle customer queries, requests, and escalations.

Coordinate with internal teams for timely issue resolution.

Maintain customer records and follow up on open issues.

Monitor customer feedback and identify service improvements.

Ensure adherence to service standards and SLAs.

Support customer retention and overall satisfaction.

Key Skills

Excellent communication, customer handling, problem-solving, coordination, and follow-up skills.