Customer Care Executive

Scenic Developers; Gurugram District; On-site; INR 200,000 - 340,000; Full time

Benefits offered by this job

PF & ESIC

Job summary

Scenic Developers in Gurugram invites applications for a customer service role to manage calls, resolve queries, and ensure customer satisfaction through proactive communication. You will maintain records, follow up on issues, and coordinate with internal teams to deliver timely support.

The ideal candidate has 1–3 years of customer service experience, strong communication, and CRM skills, with MS Office proficiency considered a plus.

Qualifications

• 1–3 years’ experience in customer service/call handling.
• Excellent communication, active listening, complaint resolution, CRM, follow-up, problem-solving, MS Office and customer relationship skills.

Responsibilities

• Handle customer calls and queries.
• Resolve complaints and provide timely support.
• Follow up on issues and maintain records.
• Coordinate with internal teams to ensure customer satisfaction.
• Build strong relationships through professional communication.

Skills

Communication skills

Active listening

Complaint resolution

CRM

Follow-up

Problem-solving

MS Office

Customer relationship

Tools

CRM tools

MS Office Suite

Job description

Handle customer calls and queries, resolve complaints, provide timely support, follow up on issues, maintain records, coordinate with internal teams, ensure customer satisfaction, and build strong relationships through professional communication.

Required Candidate profile

1–3 years’ experience in customer service/call handling. Excellent communication, active listening, complaint resolution, CRM, follow-up, problem-solving, MS Office and customer relationship skills.

Perks and benefits

• PF & ESIC