Customer Service Executive - Customer Interaction Suite

Tata Communications; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Tata Communications in Pune is seeking a customer support professional to join an operational role focused on handling customer queries and delivering quality outcomes.

You will own customer issues, diagnose and resolve, and follow escalation procedures to ensure SLA adherence in a fast-paced, 24x7 environment.

Qualifications

• Demonstration of problem-solving skills.
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain.

Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.

Skills

Problem-solving

Customer service experience

24x7 availability

Education

Graduate with 0-4 years experience

Job description

Job Summary

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Key Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.

Minimum Qualifications

• Graduate with 0-4 years of experience

Other Knowledge Skills

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain