Customer Experience Executive

Kanegrade Flavours & Ingredients; Gurugram District; On-site; INR 450,000 - 700,000; Full time

Job summary

Kanegrade Flavours & Ingredients is seeking a dedicated Customer Relationship/Account Manager to build strong relationships with clients in the Grugram region. The role focuses on understanding customer needs, driving retention, and collaborating with internal teams for ongoing improvements.

The ideal candidate has a background in CRM or account management, excellent communication skills, and proficiency in Excel and CRM analytics tools. AI fluency is a plus for leveraging AI-driven insights.

Qualifications

• Graduate or postgraduate degree.
• Experience in Customer Relationship Management or Account Management.
• Excellent communication, negotiation, interpersonal and problem-solving skills.
• Proficiency in MS Excel and CRM/analytics tools.
• AI fluent and comfortable working with AI tools.

Responsibilities

• Manage customer relationships, queries, complaints, and escalations.
• Handle key accounts and understand customer business requirements.
• Drive customer satisfaction, retention, loyalty, and business growth.
• Collect customer feedback and coordinate with internal teams for improvements.
• Track customer satisfaction, retention, and revenue performance.
• Monitor market trends, competitors, and customer needs for new opportunities.

Skills

Communication

Negotiation

Interpersonal skills

Problem solving

MS Excel

CRM/Analytics tools

Sales & Marketing understanding

AI Tools

Education

Graduate/Postgraduate

Tools

CRM Analytics tools

Job description

Role & responsibilities

1. Manage customer relationships, queries, complaints, and escalations.
2. Handle key accounts and understand customer business requirements.
3. Drive customer satisfaction, retention, loyalty, and business growth.
4. Collect customer feedback and coordinate with internal teams for improvements.
5. Track customer satisfaction, retention, and revenue performance.
6. Monitor market trends, competitors, and customer needs for new opportunities.

Preferred candidate profile

1. Graduate or Postgraduate
2. Experience in Customer Relationship Management or Account Management.
3. Excellent communication, negotiation, interpersonal, and problem-solving skills.
4. Strong customer-focused approach with good relationship-building abilities.
5. Proficiency in MS Excel and CRM/analytics tools.
6. Understanding of sales, marketing, customer retention, and loyalty strategies.
7. AI Fluent & comfortable working with AI Tools.