Customer Care Professional

Cyber Futuristics; Dadri; On-site; INR 167,000 - 234,000; Full time

Job summary

Cyber Futuristics in India is seeking a Customer Care representative to provide courteous service to customers, respond to inquiries, and uphold company policies.

The role requires strong communication, active listening, and the ability to use computers and CRM software; prior BPO voice process experience is preferred.

This is an on-site position in Dadri, Uttar Pradesh, with training provided and opportunities to grow within the support team.

Qualifications

• Excellent communication skills.
• Strong customer service aptitude with analytical ability.
• Experience in BPO voice processes is a plus.
• Active listening with responsive problem solving.
• Ability to multi-task and manage priorities.

Responsibilities

• Provide splendid customer services to customers in a friendly and courteous manner.
• Have sufficient knowledge about products/services and respond to inquiries accordingly.
• Ensure company policies and regulatory guidelines are followed while servicing customers.
• Protect customer confidentiality and use information only for official purposes.

Skills

Good communication

Customer service

Analytical abilities

BPO voice experience

Active listening

Multi-tasking

CRM software

Detail-oriented

Tools

CRM software

Job description

Job Summary

Customer Care

Responsibilities

• Provide splendid customer services to customers in a friendly and courteous manner at all times.
• Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
• Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
• Ensure that customers confidential information is properly protected and only used for official purposes.

Requirements

• Good Communication skills.
• Good customer service skills should display good analytical abilities.
• Prior experience in BPO voice process shall be preferred.
• Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.
• Must possess good multi-tasking skills.
• Ability to use computers efficiently and must learn how to use new software/CRM.
• Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
• Must have a keen eye for detail and follow instructions.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.